Refund & Cancellation Policy

Last Updated: July 17, 2026

At AeroHerbs, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, or refunded.

1. Order Cancellation

  • Orders may be cancelled within 24 hours of placement or before dispatch, whichever occurs first.
  • Once an order has been shipped, it cannot be cancelled.
  • To request a cancellation, please contact our support team with your Order ID and contact details.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The product received was damaged during transit.
  • An incorrect product was delivered.
  • The product is missing from the shipment.
  • The order cannot be fulfilled by AeroHerbs.

Refund requests must be submitted within 48 hours of receiving the order.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products.
  • Products damaged due to improper handling by the customer.
  • Perishable or customized items (if applicable).
  • Bulk, wholesale, or distributor orders unless otherwise agreed in writing.
  • Products purchased during promotional or clearance sales.

4. Refund Process

To request a refund, customers must provide:

  • Order Number
  • Proof of purchase
  • Clear photographs of the product and packaging
  • A brief explanation of the issue

Our team will review the request and respond within 5–7 business days.

5. Refund Approval

If your refund request is approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds are generally completed within 7–10 business days after approval.

6. Return Shipping

  • If the return is due to an error on our part (e.g., wrong or damaged product), AeroHerbs will bear the return shipping costs.
  • In all other cases, customers may be responsible for return shipping expenses.

7. Distributor & Bulk Orders

Orders placed by distributors, wholesalers, or bulk buyers are subject to separate commercial agreements and may not qualify for standard refunds or cancellations.

8. Right to Refuse

AeroHerbs reserves the right to refuse refund or cancellation requests that:

  • Do not meet the requirements outlined in this policy.
  • Appear fraudulent or abusive.
  • Lack of sufficient supporting documentation.

9. Contact Us

For refund or cancellation requests, please contact:

AeroHerbs
Email: contact@cordycepsonline.com]
Phone: +91 7326 928 558
Address: Plot no.1312, Dakshin Harkuli, Moyna, West Bengal, India-721629